Once your home and work locations are set up, and you've allowed all the requested app permissions, the GoCarma app automatically detects and records your commute trips.
You don’t need to manually check in each time — the app uses location and motion data to track your travel between your home and work locations.
🚘 Automatic Trip Detection
To ensure GoCarma can automatically detect your commute trips:
Open your app
At the top of the home screen, ensure you are not prompted to update your app permissions
Alternatively, open the app menu, tap on Privacy, and then tap on App Permissions to review your current app permissions.
Once these are all set correctly, GoCarma will:
Detect when you leave your home or work locations around the time of your commute trip.
Trips are automatically tracked when you travel between 1 hour before your scheduled departure time and 2 hours after it.
Record the trip distance and time
Automatically end the trip when you arrive at your destination
Classify your commute trip by mode(s) traveled: walk, bike, transit, drive alone, carpool
You’ll see your trip appear on your Home screen shortly afterward, along with details about the mode detected and incentives earned.
✋ Manual Start and Stop (Optional)
If your prefer to minimize the app's permissions to track automatically, you can manually log a commute trip:
Open the GoCarma app.
On the Home screen, tap Start Commute.
Once you arrive, tap Stop Tracking.
💡 Tip: You must be near your registered home or work location when starting or stopping a commute.
If you try to start from another location, you’ll see an alert:
“Not at Home: Please start logging your commute at your home location.”
🕑 Two Trips Per Day
GoCarma records up to two commute trips per day:
Home → Work
Work → Home
Each trip is verified independently, and both can earn incentives if eligible.
📍 Checking Your Trips
To view your trips:
Open the GoCarma app → Home screen
Scroll to see your trip cards, which show:
Departure and arrival times
Mode(s) detected (e.g. carpool, walk, transit)
Miles reduced
Earnings
Tap a trip to view more details or report an issue.
⚠️ If a Trip Doesn’t Appear
If your trip doesn’t show up:
Check that Location Access = Always Allow
Make sure Battery Saver is turned off for GoCarma
Open the app after your commute to help sync data
If it still doesn’t appear, contact Support through the app
💬 Reporting a Trip Issue
If something looks incorrect (e.g., wrong mode or missing miles):
Tap the trip card → select “Request a Review”
Choose the correct mode(s) and add a comment
Tap Submit — our support team will review and update it if needed